Remote Monitoring
AKA: Remote Monitoring and Reporting
| What is it? |
Server and service monitoring of customer premise equipment using Ensynch’s comprehensive monitoring system (more info) |
| Who is it for? |
Any organization either needing comprehensive first line of defense monitoring or second opinion monitoring (aka: check and balance monitoring) |
How does it work?
- Ensynch connects to the customer’s environment via a dedicated circuit (just like the circuits in IP Connectivity Offerings) or via VPN; in some cases, monitoring can be done over the Internet with no special connectivity – this is often desired to understand what the ‘end user’ might see
- Ensynch’s redundant monitoring system checks the servers/services health every 90 seconds; if a problem is found, an escalation is set to notify the appropriate personnel via cell phone, pager and/or email
- Appropriate personnel can then acknowledge the alert and begin intervention if necessary
What are the Business Features and Benefits?
Remote monitoring offers you ultimate flexibility
| Server and Service definition |
Administration groups for escalation |
Parent/child monitoring components |
| Threshold limits |
Web interface customization |
Joint notification thru Ensynch's Customer Care Team |
| Custom application monitoring |
SLA thresholds for reporting |
External view monitoring |
| Escalation order and priority |
Maintenance window attributes |
Recovery notifications |
| Pager, email and/or cell phone escalation order/priority |
WAP interface |
And more... |
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Technology Benefits
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Uses raw TCP/UDP ports, not SNMP |
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Preset common monitoring attributes |
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Open source environment |
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Web interface |
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