A certain trend has emerged over the last few years among organizations seeking to streamline their business processes through information technology.

Traditionally the outsourcing of IT operations to trusted service providers has been a method for enterprise businesses and large organizations to reduce costs. Today, mid-size organizations are facing logistical dilemmas in seeking to keep up with IT requirements that are increasingly similar to those of enterprises. Some are trapped in futile cycles of expending precious time and resources in daily upkeep and maintenance of their IT programs. However, many others are reaping value and achieving significant returns through outsourcing their IT operations to managed service providers, and where they initially found benefit in the form of reduced costs, the primary purpose for outsourcing has become strategic in nature.