Does your IT environment have unique requirements? Looking for customization? Maybe you want part of your infrastructure hosted and managed, but you’d like to manage the rest?

Unless you own and operate your own climate-controlled state-of-the-art data center, it probably does not make sense for critical infrastructure and data to reside on-site at your business.  Power outages, inadvertent human error, natural disasters, network security, and facilities issues create a high risk situation for the equipment and programs that support your most critical assets.

With EnDemand Your Way, Ensynch allows you to select just the services and support you need to ensure your IT systems are safe, secure, compliant, and supported.

Custom Hosting Solutions

Managed Solutions are available with equipment provided by Ensynch or with equipment provided by the customer. Several add-on options are available to strengthen the environment including back-ups, VPN, WAN connectivity, ASP software licensing, and NAS/SAN storage.

Whether the environment is currently operational and requires transition or needs architecture and design from ground up, Ensynch provides project management to ensure a smooth and predictable implementation.

From single instance web environments to fully redundant critical application hosting, Ensynch provides facilities, technical and operations staff, and processes that ensure highly available application delivery.

Ensynch’s success comes from delivering highly available, scalable, and flexible services managed through customer specific Service Level Agreements.

Post Implementation Support Program

For our EnDemand Premium customers, the support for the technology implementation is a given: the solution is delivered under a specific service level agreement to defined service levels and standards. 

For customers without a managed services agreement, once any implementation is complete and operational turnover has occurred, the support is most often left in the hands of the internal IT organization.  In addition to the myriad of internal projects and support requirements, the internal IT organization must now manage a new technology implementation, often times without the operational or technical experience, training, and without a point of escalation.  It is a given that the environment will experience change.  Whether invoked through reactive or planned proactive change management or through external attack.  These changes more often than not, necessitate the need for outside support, troubleshooting, and remediation. 

We have developed a Post Implementation and Support Program in order to support clients after production turn-over or completion of the scope of a project by the Ensynch professional services organization. The Post Implementation Support Program includes several flexible offerings for support which are outlined in this agreement.  This provides our clients a range of dependable and predictable choices from basic problem resolution to proactive remote and onsite support. 

Request more information about EnDemand Your Way solutions.