How many different ways could something inadvertant happen to your in-house IT systems, resulting in unexpected costs?

Ensynch manages over 50 customer environments with full-time operations and technical staff at its enterprise class EnDemand Data Center in Tempe, Arizona.    Customers can receive managed support for a variety of hardware, operating systems, and software applications.

Physical Facility (power and cooling)

• Facility is 6000 sq. ft. of 12” raised flooring with forced air cooling/environment control
• 80 tons of cooling and humidity control provided by three fully redundant HVAC systems
• Dedicated city provided power transformer for the data center separate of the building
• Dual power distributions units feeding each server/device with redundant power feeds
• Power system protected by an on-site generator and battery back up system

Physical Facility (security, layout and fire control)

• Dry pipe fire suppression system with heat and smoke detectors in the sub flooring
• Sub flooring water detection system
• Physical security system with card access and digital CCTV monitoring/logging
• Strict cable management and unique cable identification control throughout the facility for ease of troubleshooting
• Centralized KVM stations for ease of access to the consoles of each server/device for administration

The Network

• Redundant separate fiber paths provided by tier 1 carriers into the facility
• Redundant Internet connectivity from tier 1 providers including Qwest, AT&T and Global Crossing (via Limelight)
• Redundant core, distribution and access layer networking via gigabit fiber for stability and service reliability
• 99.9% or optional 99.99% network and support services uptime guarantee

Network and System Security (for EnDemand Premium and certain EnDemand Select Offerings)

• Comprehensive Intrusion Detection System (IDS) with custom redundant firewalls for each customer’s virtual network allows for custom firewall rule sets for every customer environment
• Monitoring system with external notifications of server/service failure
• Server network connectivity of no less than 100 mbps with 1 and 10 gbps options
• 7 x 24 maintenance of the server hardware with on-site N+1 hot spare hardware

Data Center Solutions Operations Team

• All server environments are monitored and managed from the Ensynch Network Operations Center (NOC) and customers are provided with online access to metrics reporting. 
• Highly qualified team of professionals to service our EnDemand Customers
• Strength in optimizing diverse technologies
• List of supported technologies grows every week

Technical Support Helpdesk

• 24x7 access to team of technical experts at-the-ready to troubleshoot any issues
• Get a "Live Voice", not a machine
• End-user customer care and expert-to-expert technical support