Are you giving new hires appropriate access to information, so they can be productive from day one? What about terminated employees – can you quickly disable their login credentials to all systems?
When end-users have to constantly request access-privileges and remember passwords across a multitude of systems, productivity suffers.
Conservative estimates indicate that a user requires an average of two password resets per year. If every user in your corporation places two calls per year, the out-of-pocket expense is not trivial. In organizations with manual password support services, the costs range from approximately $15 to $40 per call. This can add up to be a substantial cost. Moreover, when end-user access must be quickly removed across those same systems – one system at a time - security suffers.
Too often data center administrators use valuable in-house development or technical resources to improve efficiency for these types of manual processes. The results are frequently inadequate; development and implementation costs are high; the solution usually does not scale; and additional IT resources are required for ongoing maintenance. Moreover, most of these solutions are still based on a centralized administration policy and do not delegate administration - and control - to customers.
Business Impact of Inadequate
Provisioning of Accounts |
Hard-Costs |
Soft-Costs |
- High Help Desk support costs
- Loss in productivity associated with time required to set up user accounts
|
- Unreliable access to needed information
- End-user dissatisfaction
- Decreased security from sharing or writing down passwords
|
Provisioning directly addresses key compliance concerns around documentation, enforcement, and auditing of security controls.
Benefits of Provisioning include the following:
Business Impact of Automated
Provisioning Technology |
Hard-Benefits |
Soft-Benefits |
- Enhanced security
- Lower support costs
- Policy and regulatory compliance
|
- Increased end-user productivity
- Improved end-user experience
- Enhanced collaborative environments
|
The primary value of provisioning has shifted from the ROI around self-service password reset and IT efficiency improvements to the policy enforcement and auditable reporting around role-based access controls and centralized process management. Provisioning has overtaken previous methods such as Web single sign-on in terms of both visibility and import.
Request more information regarding Ensynch's Provisioning solutions.
| Provisioning Task |
Time to
Complete |
Cost Per
Event |
| Time to manually provision a user |
11.8 minutes |
$16 |
| Time to manually unprovision a user |
6.4 minutes |
$10 |
| Modification of administrative information |
4.3 minutes |
$18 |
| Modification of password |
3.8 minutes |
$30 |
| Modification of storage attributes |
4.0 minutes |
$6 |
| Modification of mailbox size and attributes |
4.0 minutes |
$12 |
| Modification of user capacity |
6.5 minutes |
$10 |
| Average time spent per user, first year |
> 55 minutes |
$88 |
|
|
features
|
 |
Automates otherwise manual, multi-step provisioning |
 |
Delegated administration |
 |
User administration tools |
|
|
benefits
|
 |
Quicker productivity for new employees |
 |
Ensure terminated employees access is terminated |
 |
Increased security |
 |
Auditable reports for regulatory compliance |
 |
Reduced support costs |
|
|
whitepapers
|
|
Provisioning and Workflow
Microsoft Provisioning System (MPS)
Deployment Tool
|
|
other
|
|
Microsoft.com: Learn More About Service Provisioning
|
|
|