Communication & Collaboration
Secure ID Management
Systems Management
Find out 'Whatever it takes' means! Contact us today.
Sign-up for the enformer - our quarterly e-newsletter

Are you giving new hires appropriate access to information, so they can be productive from day one? What about terminated employees – can you quickly disable their login credentials to all systems?

When end-users have to constantly request access-privileges and remember passwords across a multitude of systems, productivity suffers. 

Conservative estimates indicate that a user requires an average of two password resets per year. If every user in your corporation places two calls per year, the out-of-pocket expense is not trivial. In organizations with manual password support services, the costs range from approximately $15 to $40 per call.  This can add up to be a substantial cost.  Moreover, when end-user access must be quickly removed across those same systems – one system at a time - security suffers.

Too often data center administrators use valuable in-house development or technical resources to improve efficiency for these types of manual processes. The results are frequently inadequate; development and implementation costs are high; the solution usually does not scale; and additional IT resources are required for ongoing maintenance. Moreover, most of these solutions are still based on a centralized administration policy and do not delegate administration - and control - to customers.

Business Impact of Inadequate
Provisioning of Accounts

Hard-Costs

Soft-Costs

  • High Help Desk support costs
  • Loss in productivity associated with time required to set up user accounts
  • Unreliable access to needed information
  • End-user dissatisfaction
  • Decreased security from sharing or writing down passwords

Provisioning directly addresses key compliance concerns around documentation, enforcement, and auditing of security controls.

Benefits of Provisioning include the following:

Business Impact of Automated
Provisioning Technology

Hard-Benefits

Soft-Benefits

  • Enhanced security
  • Lower support costs
  • Policy and regulatory compliance
  • Increased end-user productivity
  • Improved end-user experience
  • Enhanced collaborative environments

The primary value of provisioning has shifted from the ROI around self-service password reset and IT efficiency improvements to the policy enforcement and auditable reporting around role-based access controls and centralized process management. Provisioning has overtaken previous methods such as Web single sign-on in terms of both visibility and import.

Request more information regarding Ensynch's Provisioning solutions.

Provisioning Task Time to
Complete
Cost Per
Event
Time to manually provision a user 11.8 minutes $16
Time to manually unprovision a user 6.4 minutes $10
Modification of administrative information 4.3 minutes $18
Modification of password 3.8 minutes $30
Modification of storage attributes 4.0 minutes $6
Modification of mailbox size and attributes 4.0 minutes $12
Modification of user capacity 6.5 minutes $10
Average time spent per user, first year > 55 minutes $88

 

features
Automates otherwise manual, multi-step provisioning
Delegated administration
User administration tools
benefits
Quicker productivity for new employees
Ensure terminated employees access is terminated
Increased security
Auditable reports for regulatory compliance
Reduced support costs
whitepapers
Provisioning and Workflow
Microsoft Provisioning System (MPS) Deployment Tool
other
Microsoft.com: Learn More About Service Provisioning